Privacy Policy

Information We Collect

We may collect the following personal information when you interact with our website or request a quote:

• Full name and contact details (phone number, email address)
• Suburb or postcode related to your project location
• Project details submitted through our contact or quote form
• Device and browser information collected automatically via cookies
• IP address and general geographic location data
• Communications you send us directly via email or phone

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry and provide a quote for our services
• To schedule on-site inspections and project appointments
• To communicate updates, confirmations and project details
• To improve our website, services and customer experience
• To comply with legal and regulatory obligations
• To send occasional promotional material (only with your consent)

Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist in our business operations (e.g. email platforms, website hosting)
• When required by law, court order or government authority
• To protect the rights, safety and property of ARZ Epoxy & Coating or our customers

All third parties we engage are bound by strict confidentiality obligations.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, though this may affect certain website functionality.

We may use analytics tools (such as Google Analytics) to understand how visitors interact with our site. This data is anonymised and aggregated.

Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

Your Rights

Under applicable Australian privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites (such as Google Reviews). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically to stay informed.